In our first episode, we dive into the world of remote patient monitoring, and specifically, what tech support needs to accomplish, when patients-generated health data isn't flowing to the care team. WIll the patients be able to go to a Genius Bar in their local clinic for tech support? Will a Geek Squad van pull up outside a patient's home to troubleshoot the connection? Or are we hoping the IT Help Desk will be able to file a ticket? Nick is joined by Sudipto, Natalya, Raj, Darryl and Ricardo.
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