Winning Through Empathy, With Austin Adams, Retired CIO of JP Morgan Chase

Digital Banking Podcast
19/05/2023 1h 17min Episodio 69
Winning Through Empathy, With Austin Adams, Retired CIO of JP Morgan Chase

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Episode Synopsis

In this episode of The Digital Banking Podcast, host Josh DeTar and Austin Adams, retired CIO at JP Morgan Chase, discussed why empathy is more important than feature functionality when community FIs try to take on the megabanks. Adams also shared a little of his knowledge and expertise in driving innovation and superior customer experience in a complex and ever-changing environment.

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