Por: Groov Ltd

Hosted by All Blacks legend Sir John Kirwan and VP Behavioural Sciences at Groov, Dr Fiona Crichton, this podcast takes a deep look into the world of frontline leadership. We're talking to frontline leaders of contact centres around the globe exploring what the best are doing, what the future holds, how they run their ship, and breaking down common myths about frontlines leadership roles. There is also an ongoing focus on developing a modern, innovative approach to the support in place for contact centre agents, team leaders and managers, as this is the key ingredient to lifting performance and overall customer satisfaction.Tune in and get regular insights on the pressures of frontline leadership and innovative new approaches around the globe. Hosted on Acast. See acast.com/privacy for more information.

2 episodios disponibles