#320: In this episode, Darin and Viktor are joined by Jim Hirschauer, Head of Product Marketing at Xurrent, for a deep dive into the realities of incident management in today's complex IT environments. While dashboards and monitoring tools have become ubiquitous in operations centers, the panel discusses why these visualizations alone often fall short when it comes to actually resolving incidents. Drawing on decades of experience, they share stories of war rooms, recurring outages, and the persistent challenges that technology alone can't solve. The conversation highlights the critical role of human expertise, communication, and organizational culture in bridging the gap between raw data and effective action. Whether you're an IT leader, SRE, or anyone responsible for uptime, this episode offers practical insights into what it really takes to keep systems running smoothly.   Jim's contact information: LinkedIn: https://www.linkedin.com/in/j-hirsch/   YouTube channel: https://youtube.com/devopsparadox   Review the podcast on Apple Podcasts: https://www.devopsparadox.com/review-podcast/   Slack: https://www.devopsparadox.com/slack/   Connect with us at: https://www.devopsparadox.com/contact/

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