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Listen "03: Generative AI in Contact Centers"
Episode Synopsis
Send us a textThis one starts off strong! Episode 3 in a weekly series touching on AI, voice and the customer experience. Today, Michelle and Nikola of PolyAI discuss the specific applications of genAI in the contact center, and what risks/benefits exist on both sides of the call. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube
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