Deep CX: A Blue Ocean Podcast

Por: Blue Ocean Contact Centers
Welcome to Deep CX, the official podcast of Blue Ocean Contact Centers, made by and for people who care deeply about the customer experience (or CX). Join us for musings on navigating the customer service industry, tips on getting the most from your outsourced CX partner, untold tales of call center heroism and horror, and much more. Let’s dive in!
19 episodios disponibles

Latest episodes of the podcast Deep CX: A Blue Ocean Podcast

Ep 19 - This Doesn’t Have to Keep You Up at Night: How to Seamlessly Transition Your Outsourced Customer Care Program 11/06/2024
Ep 18 - What's the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?) 27/03/2024
Ep 17 - You're Asking the Wrong Questions Part 3: Contact Center BCP & the RFP 24/01/2024
Ep 16 - You're Asking the Wrong Questions Part 2: Contact Center Attrition & the RFP 11/12/2023
Ep 15 - You're Asking the Wrong Questions Part 1: Contact Center Technology & the RFP 27/10/2023
Ep 14 – 5 Tough Customer Care RFP Questions in Today’s Hybrid World 28/09/2023
Ep 13 - Diversity, Equity, and Belonging with Sean Mohammed 24/07/2023
Ep 12 - The True Cost of Losing a Customer 27/06/2023
Ep 11 - Weighing the Pros and Cons of Cross-Trained Contact Center Agents 19/05/2023
Ep 10 - A Very Special "Interview" with ChatGPT 31/03/2023
Ep 9 - Sean Hammerle, Chief Operating Officer, ONQ 22/02/2023
Ep 8 - Setting the Scene for a Successful Outsourced Implementation 31/01/2023
Ep 7 - Tony Won, Player Support, ProbablyMonsters 08/12/2022
Ep 6 - Lucas Fuentes, Vice President of Training & Development, ONQ 21/11/2022
Ep 5 - Contact Center Technology in Your RFP | You’re Asking the Wrong Questions 06/10/2022
Ep 4 - What You Need to Know About Contact Center BCP When Outsourcing 12/08/2022
Ep 3 - Modern Hiring, Blue Ocean Style | A Conversation with Amy Bennet Roach 15/06/2022
Ep 2 - The Art of Winning the Contact Center Workforce Management Game 15/06/2022
Ep 1 - The Truth About Attrition in the Contact Center 15/06/2022
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