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Listen "Call Deflection with Purpose How IVR Payments Reduce Volume Without Reducing Service "
Episode Synopsis
This episode challenges the outdated view that call deflection means pushing customers away. Instead, listeners learn how organizations are using IVR Payments to reduce PCI exposure, cut agent burnout, and serve more customers especially during high-pressure periods like utility disconnect windows or healthcare billing spikes.
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Secure and Efficient IVR Payment Solutions
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