AI, the double-edged sword?

Datamatics ThoughtPod
25/09/2025 4 min

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Episode Synopsis

In this episode, we unpack “AI: The Double-Edged Sword”—how AI can supercharge CX but also carry risks when left unchecked. You’ll hear about striking the balance between automation and empathy, blending human intelligence with AI, and embedding ethics, privacy, and trust in your CX strategy.👉 For deeper insights and to watch the full webinar:https://www.datamatics.com/resources/webinars/ai-the-double-edged-sword (datamatics.com)

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