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Listen "SoFi: Treat Data as Electricity"
Episode Synopsis
In the second episode of Data Dialogues, we interview Aaron J. Webster, Chief Risk Officer at SoFi. He discusses how data is helping its members achieve financial success.Jump ahead to these highlights:0:55 - About Aaron J. Webster's role at SoFi2:57 - Using data to get the right products into the right hands8:10 - Cultivating trust with customers online12:07 - How to continue the customer lifecycle and maintain relationships15:15 - Overcoming the privacy "creep" factor16:40 - It's about the "efficient frontier"18:54 - Growth and building a sustainable, resilient business portfolio21:12 - Phenomenal business continuity23:11 - How did you prepare for economic turmoil?24:48 - How important is data efficacy and accuracy?27:03 - Balancing customer service and privacy29:00 - What's next?31:00 - Best piece of advice: Treat data as electricity
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