Description:What does it take to build the AI-powered brain of one of the world’s biggest banks?In this episode of CXO Spotlight, Chirag Khanijau sits down with Shuchi Agrawal, Head of Global Provisioning, Automation, & Tooling at Citibank’s Chief Data Office - and one of the Top 40 Most Influential Data Leaders in U.S. Finance (2025).They unpack:✅ How Citibank is using AI & GenAI to reimagine customer experience✅ What “conversational banking” will look like in the next 5 years✅ The real-world challenges of deploying AI at enterprise scale✅ Choosing the right data tools in a noisy tech ecosystem✅ Building explainable, transparent, and bias-free ML systems✅ Shuchi’s leadership philosophy that helps retain top tech talent Moments to Watch: 02:06 - Are We Saying Goodbye to Apps? Hello, Voice Banking!02:35 - What Banking Will Feel Like in 5 Years04:01 - No More Hold Tone: AI That Saves You 5 Minutes05:20 - Bots That Sell Better Than Humans?08:20 - AI Without Clean Data? Might As Well Burn Your Budget 11:19 - Why You Must Build Explainable AI from Day One 12:56 - Biggest AI Failures16:52 - Too Many Tools, Not Enough Impact22:24 - The Governance Game: AI vs. Global Regulation 25:53 - The At-Scale Leadership SecretWhether you’re a Chief Data Officer, AI leader, banking executive, or technology builder, this episode is packed with insights on how to navigate the future of finance with responsibility and innovation. 👉 Don’t forget to like, subscribe, and hit the bell icon for more deep conversations with transformative tech leaders.

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