CX Today

CX Today

Por: CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
311 episodios disponibles

Latest episodes of the podcast CX Today

Mostrando página 5 de 16

The Power of Partnership in Elevating CX 22/11/2024
Exploring the Next Big Trends in CX 13/11/2024
UJET's New Co-CEO Shares Its CCaaS Vision, Differentiators, & Roadmap 11/11/2024
Probing the Gartner Magic Quadrant for CCaaS 2024 07/11/2024
5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!) 31/10/2024
Harnessing the Power of Data in Contact Centers 30/10/2024
The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More 28/10/2024
From Passive Algorithms to Active Agents: The Rise of Agentic AI 24/10/2024
AI Demystified! Customer Service Bots & Beyond (with a Demo) 17/10/2024
Evaluating CCaaS Platforms – Top Tips on Finding the Best Fit Solution 17/10/2024
Michels on Avaya's Key Launches and Future Relevancy 16/10/2024
Is an AI-Centric Strategy REALLY the Best Option In Enterprise Communications? 16/10/2024
Customer Research Strategy that Delivers Optimal Customer Experiences 09/10/2024
Contact Center AI: The Opportunities and Risks for Insurers 01/10/2024
Why You Still Need Your Agents In a World of GenAI 30/09/2024
Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support 30/09/2024
Big CX News - A Dreamforce 2024 Review ft. Agentforce, Own Company, CCaaS Pilot Program, & More 26/09/2024
How to Get the Most Value from Your CCaaS Investment 24/09/2024
Challenges & Opportunities: What Has 2024 Taught Us About AI in Contact Centers? 23/09/2024
How to Navigate the Transition from On-Premise to Cloud Contact Centers 19/09/2024
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