CX Today

CX Today

Por: CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
352 episodios disponibles

Latest episodes of the podcast CX Today

Mostrando página 16 de 18

Customer Experience in the Year Ahead - Insights from Five9 16/12/2021
Process Transformation for Customer Experience 15/12/2021
LivePerson Leverages AI CX to Support Travel Industry 07/12/2021
Nectar: Digital Experience Insights from the IVR to the Agent 06/12/2021
Optimising Conversations for Next-gen CX 03/12/2021
Conversation Analytics Platform and Autumn Release News 02/11/2021
Twilio Engage and the Importance of Personalised CX 29/10/2021
Future-Proofing a Business with Omni-Channel 25/10/2021
Puzzel Extends Smart Experiences with Vergic Acquisition 22/10/2021
Health of the Contact Centre 2021: Agent Well-being and the Great Resignation 21/10/2021
Language Operations: Multilingual Support with AI 20/10/2021
Impact Tech Has on Boosting Customer Engagement 18/10/2021
Best Practices for Managing Agents Through Change 01/10/2021
Improving CX with Messaging Channels 01/10/2021
Making the Most of User-Generated Content 20/09/2021
Patient Experience in a Post-COVID World 16/09/2021
How the Shift to Digital has Impacted Remote Working 25/08/2021
VOC Trends: Automation, COVID and the Sector's Future 24/08/2021
The Role of Artificial Intelligence in Customer Service 19/08/2021
Analysing the CCaaS Magic Quadrant 17/08/2021
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