Thrasio Shares Lessons from Its Customer Experience Transformation

CX Today
14/11/2023 21 min Temporada 1 Episodio 146
Thrasio Shares Lessons from Its Customer Experience Transformation

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Episode Synopsis

Watch on YouTube.CX Today's Charlie Mitchell hosts Gershwin Exeter, VP of Global Services at Thrasio and Andrew Pryfogle, Founder & CEO of CX Effect.We walk through Thrasio's customer experience tech stack transformation, and discuss:Thrasio's customer experience vision. How it delivers on that through people, process, and tech. Changes Thrasio has made to its tech environment. Choosing the right transformation partner. Transformation lessons for industry peers.Thanks for watching. If you’d like more like this, don’t forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.

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