Generative AI for Contact Center Agents: Demos and a Discussion

CX Today
07/12/2023 23 min Temporada 1 Episodio 151
Generative AI for Contact Center Agents: Demos and a Discussion

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Episode Synopsis

Watch on YouTube.CX Today's Charlie Mitchell introduces a demo of Zendesk's new generative AI solutions for contact center agents - live and virtual.He then speaks to Teresa Anania, SVP of Customer Experience at Zendesk, to dive deeper into new tech.In doing so, they consider:The customer response to the new GenAI solutions How easy are they to deploy?The security precautions Zendesk has taken More benefits of the technology What comes next? Learn more about Zendesk's new GenAI capabilities by visiting Zendesk here.Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.

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