Engaging Customers with Video

CX Today
27/04/2022 15 min Temporada 1 Episodio 57
Engaging Customers with Video

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Episode Synopsis

CX Today's Charlie Mitchell hosts Martin Taylor, Director of Content Guru.In this session, we consider the future of video in the contact centre, discussing:Why are some contact centres turning to video? Use cases for video in the contact centre Critical features of a video solution for contact centres Differentiators of the Content Guru storm video solution? Examples of excellent video contact centre video strategies

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