AWS re:Invent 2023 - Catching Up on All the Contact Center News

CX Today
11/12/2023 11 min Temporada 1 Episodio 154
AWS re:Invent 2023 - Catching Up on All the Contact Center News

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Episode Synopsis

Watch on YouTube.CX Today's Charlie Mitchell hosts Pasquale DeMaio, VP of Amazon Connect.In this session, we review all the contact center news from AWS re:Invent 2023, discussing:The improved integration of Amazon Connect with Service Cloud Voice Amazon Q and how it fits in Amazon Connect All the other GenAI enhancements for Connect The new Amazon WorkSpaces Thin Client If you're looking to find out more about the new GenAI innovations, visit our recent article.Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.

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