CX Therapy - Let's talk customer experience!

Por: Julien Rio
CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good lessons in every bad customer experience. Join industry veterans Julien Rio and Max Ball as they share some of their scariest and most disturbing customer experiences, and break them down to see what went wrong. Was it the wrong technology. structural issues, agent problems? Listen in and find out.
180 episodios disponibles

Latest episodes of the podcast CX Therapy - Let's talk customer experience!

Mostrando página 7 de 9

CX Therapy - Episode 60 - Not my customer, not my problem 05/11/2023
CX Therapy - Episode 59 - When the Wifi comes back 05/11/2023
CX Therapy - Episode 58 - The endless travel story 05/11/2023
CX Therapy - Episode 57 - (Hopefully) getting closure on some 2021 stories 05/11/2023
CX Therapy - Episode 56 - Hidden Fees & Lack of Transparency 05/11/2023
CX Therapy - Episode 55 - Ticket Trouble 05/11/2023
CX Therapy - Episode 54 - Good food, better service 05/11/2023
CX Therapy - Episode 53 - Of Doctors, Insurance, & possible Malfeasance 05/11/2023
CX Therapy - Episode 52 - Wrapping 2021 - A Year on the CX Therapy Couch 05/11/2023
CX Therapy - Episode 51 - Why the Behemoth always wins 05/11/2023
CX Therapy - Episode 50 - Closure is better than nothing 05/11/2023
CX Therapy - Episode 49 - It's Perfect, but I don't have it 05/11/2023
CX Therapy - Episode 48 - It's so Safe you can't even Use it 05/11/2023
CX Therapy - Episode 47 - Of Life, Death, and Customer Service 05/11/2023
CX Therapy - Episode 46 - Slow Fix on the Fast Track 05/11/2023
CX Therapy - Episode 45 - An Experience Worth Crying For 05/11/2023
CX Therapy - Episode 44 - The French Experience Hangover 05/11/2023
CX Therapy - Episode 43 - Going the extra mile, without a car 05/11/2023
CX Therapy - Episode 42 - App-roximate order 05/11/2023
CX Therapy - Episode 41 - Don't you miss that appointment from the past! 05/11/2023
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