CX Therapy - Let's talk customer experience!

Por: Julien Rio
CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good lessons in every bad customer experience. Join industry veterans Julien Rio and Max Ball as they share some of their scariest and most disturbing customer experiences, and break them down to see what went wrong. Was it the wrong technology. structural issues, agent problems? Listen in and find out.
180 episodios disponibles

Latest episodes of the podcast CX Therapy - Let's talk customer experience!

Mostrando página 3 de 9

CX Therapy - Episode 140 - Lack of Plan B 17/11/2023
CX Therapy - Episode 139 - Delivery Gone Wrong 17/11/2023
CX Therapy - Episode 138 - Unsolicited A/B Testing 17/11/2023
CX Therapy - Episode 137 - A Clean Experience 17/11/2023
CX Therapy - Episode 136 - The Freemium Effect 17/11/2023
CX Therapy - Episode 135 - Keep It Simple 17/11/2023
CX Therapy - Episode 134 - The Not-So-Relaxing Spa Experience 17/11/2023
CX Therapy - Episode 133 - A Battle of Two Visions 17/11/2023
CX Therapy - Episode 132 - Expecting Clarity 16/11/2023
CX Therapy - Episode 131 - Lost&Found 16/11/2023
CX Therapy - Episode 130 - When a Car Accident Turns into a Positive Experience 16/11/2023
CX Therapy - Episode 129 - The Impact of a Lack of Proactivity 16/11/2023
CX Therapy - Episode 128 - A Good Experience Ruined by a Bad Agent 16/11/2023
CX Therapy - Episode 127 - The Two-Face Sales Experience 16/11/2023
CX Therapy - Episode 126 - When the Onboarding Spoils the Experience 16/11/2023
CX Therapy - Episode 125 - When it is more than just a formality 16/11/2023
CX Therapy - Episode 124 - Isn't the customer always right?! 16/11/2023
CX Therapy - Episode 123 - A Tale of Battles 16/11/2023
CX Therapy - Episode 122 - Rate me, from Great to Awesome 16/11/2023
CX Therapy - Episode 121 - As Seen on TV 16/11/2023
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