CX Therapy - Let's talk customer experience!

Por: Julien Rio
CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good lessons in every bad customer experience. Join industry veterans Julien Rio and Max Ball as they share some of their scariest and most disturbing customer experiences, and break them down to see what went wrong. Was it the wrong technology. structural issues, agent problems? Listen in and find out.
180 episodios disponibles

Latest episodes of the podcast CX Therapy - Let's talk customer experience!

Mostrando página 2 de 9

CX Therapy - Episode 160 - Dealing with Customer Service - Shep Hyken 30/04/2024
CX Therapy - Episode 159 - Product Maintenance Contract - Art Schoeller 26/03/2024
CX Therapy - Episode 158 - Digital Customer Service - Paolo Fabrizio 27/02/2024
CX Therapy - Episode 157 - Customer Experience Unearthed 30/01/2024
CX Therapy - Episode 156 - When the Key to Great CX Lies in your Mindset 26/12/2023
CX Therapy - Episode 155 - Change Management & Tech Deployment 19/12/2023
CX Therapy - Episode 154 - Managing Issues Beyond Your Control 12/12/2023
CX Therapy - Episode 153 - Lack of Clarity on an Account Statement 05/12/2023
CX Therapy - Episode 152 - Rarity Creates Frustrations 28/11/2023
CX Therapy - Episode 151 - The Contrasting Experiences 21/11/2023
CX Therapy - Episode 150 - The CX of a Dying Industry 17/11/2023
CX Therapy - Episode 149 - When the Model Generates Bad CX 17/11/2023
CX Therapy - Episode 148 - Is Loyalty Nothing More than Discounts? 17/11/2023
CX Therapy - Episode 147 - Why Are People Shopping Online? 17/11/2023
CX Therapy - Episode 146 - When Products Used to Last 17/11/2023
CX Therapy - Episode 145 - #NoFilter 17/11/2023
CX Therapy - Episode 144 - Sell, Repair, Build Trust 17/11/2023
CX Therapy - Episode 143 - The Water Rip Off 17/11/2023
CX Therapy - Episode 142 - When Issues Keep Coming Back 17/11/2023
CX Therapy - Episode 141 - The Payment is Part of the Experience 17/11/2023
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