CX Therapy - Let's talk customer experience!

Por: Julien Rio
CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good lessons in every bad customer experience. Join industry veterans Julien Rio and Max Ball as they share some of their scariest and most disturbing customer experiences, and break them down to see what went wrong. Was it the wrong technology. structural issues, agent problems? Listen in and find out.
180 episodios disponibles

Latest episodes of the podcast CX Therapy - Let's talk customer experience!

CX Therapy - Episode 180 - When scammers get better and better 30/12/2025
CX Therapy - Episode 179 - When appliances can't keep up 25/11/2025
CX Therapy - Episode 178 - When airlines can't help themselves - Simon Harrisson 21/11/2025
CX Therapy - Episode 177 - When great employees save bad CX - Daniel Hong 21/11/2025
CX Therapy - Episode 176 - When you get great service abroad 21/11/2025
CX Therapy - Episode 175 - When great employees save bad CX - Daniel Hong 29/07/2025
CX Therapy - Episode 174 - When getting your own money back is a nightmare - Merijn te Booij 24/06/2025
CX Therapy - Episode 173 - When you don't get what you paid for - Judy Weader 03/06/2025
CX Therapy - Episode 172 - When service offerings just get to complex to grasp - Michael McBrien 03/06/2025
CX Therapy - Episode 171 - The complexity of Marketplaces - Ian Jacobs 03/06/2025
CX Therapy - Episode 170 - Caring beyond processes - Bartek Lechowski 03/06/2025
CX Therapy - Episode 169 - Tale as old as time - Ricardo Saltz Gulko 03/06/2025
CX Therapy - Episode 168 - Chatbot doom & Lack of responsibility - Darryl Kelly 17/12/2024
CX Therapy - Episode 167 - Banking Done Right - Sheila McGee-Smith 26/11/2024
CX Therapy - Episode 166 - Self-Service with much help - Dan Miller 29/10/2024
CX Therapy - Episode 165 - Ticketing Hell - Christina McAllister 30/09/2024
CX Therapy - Episode 164 - Automation Going Wrong - Dave Michels 30/09/2024
CX Therapy - Episode 163 - Setting the Expectations & Taking Responsibility - Michael Brandt 30/09/2024
CX Therapy - Episode 162 - Amazon delivery, Customer Care and Empowerement - Justin Tippett 25/06/2024
CX Therapy - Episode 161 - Self-Service and Compliance - Nicolas de Kouchkovsky 28/05/2024
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