CX RIOT RADIO

Por: David Powers
CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.
279 episodios disponibles

Latest episodes of the podcast CX RIOT RADIO

Mostrando página 9 de 14

Reduce Your Turnover Rate by NOT Doing This 22/02/2023
12 Needs for Ultimate CX 15/02/2023
The Negative Connotations of Coaching 08/02/2023
The 5 Cardinal Rules for Amazing CSRs 01/02/2023
Robot Customers 25/01/2023
Running a Contact Center Team 18/01/2023
Critical Failures in CX 11/01/2023
Stoicism in the Contact Center- BONUS EPISODE 06/01/2023
The Punk Rock Contact Center 04/01/2023
Floor Support in a Digital Age 28/12/2022
Enter 2023 21/12/2022
Quality Assurance Automation 14/12/2022
RISE OF THE HUMAN CHATBOT 07/12/2022
Decentralized Locations 30/11/2022
Human Formfills 23/11/2022
Addition by Subtraction 16/11/2022
Wowing Customers 09/11/2022
Company-Customer Friction 02/11/2022
Call Center Horror Story: Cell Phone Policies 31/10/2022
Every Call is a Sales Call 26/10/2022
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