CX RIOT RADIO

Por: David Powers
CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.
268 episodios disponibles

Latest episodes of the podcast CX RIOT RADIO

Mostrando página 9 de 14

Quality Assurance Automation 14/12/2022
RISE OF THE HUMAN CHATBOT 07/12/2022
Decentralized Locations 30/11/2022
Human Formfills 23/11/2022
Addition by Subtraction 16/11/2022
Wowing Customers 09/11/2022
Company-Customer Friction 02/11/2022
Call Center Horror Story: Cell Phone Policies 31/10/2022
Every Call is a Sales Call 26/10/2022
The 5 Qualities of Customer Service Superstars 19/10/2022
Adventures in Bad CX 12/10/2022
The Unintended Consequences of Lowering Talk Time 05/10/2022
All the Call Floor is a Stage 28/09/2022
The Customer is Always Right? 21/09/2022
The Laws of Referability 14/09/2022
Customer Satisfaction Vs Customer Loyalty 07/09/2022
Is Resolving Customer Complaints Enough? With Kat and Vanessa 31/08/2022
The Quiet Quittening 24/08/2022
The Great Layoffation (Part 2) 17/08/2022
The Great Layoffation (Part 1) 10/08/2022
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