CX RIOT RADIO

Por: David Powers
CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.
268 episodios disponibles

Latest episodes of the podcast CX RIOT RADIO

Mostrando página 7 de 14

Customer Service Isn't For Everyone 09/08/2023
The Compassionate Meritocracy 02/08/2023
P.E.A.C.E. Company Culture and Values 26/07/2023
Leveling Up the Contact Center with Performance Pay 19/07/2023
Creating Cyborgs With Bad QA 12/07/2023
Espresso Shot: Unleashing Empathy 07/07/2023
Forging a Customer-Centric Company Culture 05/07/2023
Espresso Shot: 5 Ways to Up Your CX Game 03/07/2023
Espresso Shot: Simplifying the Peak-End Rule 30/06/2023
Unmasking the Delight Fallacy 27/06/2023
Espresso Shot: EX=CX² 26/06/2023
Espresso Shot: The Hidden Power of Positive Reviews 23/06/2023
The Unfiltered Truth about Poor Customer Experience 21/06/2023
From Scripts to Subversion: Embracing Punk Rock Ethos for Customer Service and Branding Success 14/06/2023
Embracing the Minimum Effective Tech Stack 07/06/2023
Efficiency and Progress Are Ours Once A-More 31/05/2023
Shattering the Silos: Holy Unity for Unstoppable Triumph 24/05/2023
CaffCX Throwback- Humanized CX 17/05/2023
Why You Should (Sometimes) Fire Customers 10/05/2023
A Firestorm to Purify the Bane that Customer Service Drowns In 03/05/2023
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