CX RIOT RADIO

Por: David Powers
CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.
279 episodios disponibles

Latest episodes of the podcast CX RIOT RADIO

Mostrando página 7 de 14

The HeroCX Framework: Customer Service Week 2023 06/10/2023
The Long-Term Consequences of Short-Term Savings 04/10/2023
Customer Service Week 1: The HeroCX Framework 02/10/2023
Customer Service Week 2023 (Bonus Episode) 28/09/2023
CX in 2023 27/09/2023
CX and Leadership with John Akhoian 20/09/2023
The Customer Centric Plumbing Company 14/09/2023
Hiring For EQ and CQ 06/09/2023
The Communication Crucible 30/08/2023
Unrelenting Training 23/08/2023
One Stop Resolutions (From the Caffeinated Archives) 16/08/2023
Customer Service Isn't For Everyone 09/08/2023
The Compassionate Meritocracy 02/08/2023
P.E.A.C.E. Company Culture and Values 26/07/2023
Leveling Up the Contact Center with Performance Pay 19/07/2023
Creating Cyborgs With Bad QA 12/07/2023
Espresso Shot: Unleashing Empathy 07/07/2023
Forging a Customer-Centric Company Culture 05/07/2023
Espresso Shot: 5 Ways to Up Your CX Game 03/07/2023
Espresso Shot: Simplifying the Peak-End Rule 30/06/2023
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