ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "The Unintended Consequences of Lowering Talk Time"
Episode Synopsis
On this episode of Caffeinated CX, we talk about what the unintended consequences of incentivizing or pushing low talk times. It's all about returning to basics, and not rushing the customer off the phone and letting them speak is as basic as you can get.
LinkTree: https://linktr.ee/caffcx
Buy my book. It's on the LinkTree. Blue Collar Call Center. I dunno.
LinkTree: https://linktr.ee/caffcx
Buy my book. It's on the LinkTree. Blue Collar Call Center. I dunno.
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