JCPenney CIO shares CX insight on $1B transformation

CX Innovators
12/08/2024 21 min
JCPenney CIO shares CX insight on $1B transformation

Listen "JCPenney CIO shares CX insight on $1B transformation"

Descargar episodio

Episode Synopsis

In the latest episode of the CX Innovators podcast, Sharmeelee Bala, CIO at JCPenney, shares insight with RetailCustomerExperience.com editor Judy Mottl on how the legacy retailer is approaching a $1 billion transformation.The podcast is an extended conversation that began with an initial interview on RetailCustomerExperience.com.Remember to subscribe to Networld Media Group's YouTube channel to keep up with the latest CX Innovators podcasts.

More episodes of the podcast CX Innovators

Why a loyalty program is a 'must have' for retailers 03/12/2025
Modulate expert shares insight on responsible AI in voice channels 29/10/2025
Examining the powerful role music plays in the in-store customer experience 28/05/2025
How Gen Z is driving change in the retail customer experience 30/04/2025
CEO Chris King defines Monster Mini Golf's 'philosophy of fun' CX strategy 26/03/2025
UltronAI founder on how AI, computer vision enhance retail checkout, reduce shrink, optimize operations 26/02/2025
Instacart leader talks Caper Cart and why it may be the game-changer for grocery retail 14/02/2025
A Closer Look CEO shares insight on making a personal customer connection 29/01/2025
Batteries Plus COO talks consumer trends, customer experience strategy 15/01/2025
Ex Macys EVP talks retail trends, value of sustainability 27/11/2024
© 2003-2026 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA