CX Files

CX Files

Por: Mark Hillary and Peter Ryan
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
405 episodios disponibles

Latest episodes of the podcast CX Files

Mostrando página 17 de 21

Michael Valdsgaard (London Dynamics and formerly IKEA) - Augmented Reality For Retail CX 21/02/2020
Neil Rae - CCO of VXI Global Solutions - RPA and Automation 14/02/2020
Adrian Swinscoe - Punk CX - Getting Back To Basics 07/02/2020
CX Files Will Soon Be A Book! 05/02/2020
Simon Foot - CX Company - Chatbots and Conversational AI 31/01/2020
Matt Sims - 4t4Consult - Where is the CX Focus in 2020? 24/01/2020
Martin Hill-Wilson - Emotive CX 17/01/2020
The CX Rock Star - James Dodkins 10/01/2020
Gary Slade - Teleperformance - A Look Ahead to CX In 2020 03/01/2020
Peter Ryan - Ryan Strategic Advisory - CX in 2019 and 2020 27/12/2019
Stephen Loynd - TrendzOwl - CX in 2019 and 2020 20/12/2019
Daniel Hong - Forrester Research - AI, Automation, and CX in 2020 13/12/2019
John Devlin - Ascensos - CX With A Human Touch, Retail, RPA, and Alexa 06/12/2019
Rachel Robinson - Teleperformance - The Future For Government CX 29/11/2019
BONUS EPISODE: South Africa And CX in 2020 26/11/2019
Colson Hillier - Alorica - Digital Transformation & Automation 22/11/2019
Nicky Pharaoh - The Learning Curve - Managing People in CX 15/11/2019
Julian Burnett - IBM - CX and Retail Strategy 08/11/2019
Stephen Loynd - TrendzOwl - Digital Transformation and the future for CX 01/11/2019
Dave Rizzo - Teleperformance Innovation Experience Center 25/10/2019
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