CX Files

CX Files

Por: Mark Hillary and Peter Ryan
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
405 episodios disponibles

Latest episodes of the podcast CX Files

Mostrando página 15 de 21

Marcel Stroop - 5CA - The Difference Between Remote-Friendly And Remote-First Companies 07/08/2020
Simon Dillsworth - Ember Group - The Gig Economy + WFH = GigCX 31/07/2020
Merijn te Booij - Genesys - A WFH Evolution And How It Changes Corporate Culture 24/07/2020
Lynda Arsenault - FDI Business Diplomacy - FDI and Investment In Regions For CX And BPO 17/07/2020
Dr Julian Raabe - McKinsey & Co - Hyper-personalization, Transformation, and CX Innovation 13/07/2020
CX Files - July 10 McKinsey episode will be with you on July 13 10/07/2020
Luuk Houtepen - SThree - Are Contact Centers Hiring More Tech Expertise? 03/07/2020
Brian Kearney & Ted Nardin - 5th Talent - We Asked 4000+ Agents What They Think Of WFH 26/06/2020
Stephen Loynd - TrendzOwl 🦉- Analysis On The New Normal 19/06/2020
Brian Pritchard - LiveXchange - The New Normal Needs Agility, Not Just WFH 12/06/2020
Robin Hoekstra - Outworx - The Human Touch Is The New Normal For CX 05/06/2020
Phil Jones - Teleperformance - CX, Innovation, and The New Normal 29/05/2020
Graham Brown - HGS - A New Normal... The Future Of BPO And CX 22/05/2020
Kathy Juve - Concentrix - 3 Years Of Digital Transformation In 3 Weeks 15/05/2020
Jerry Leisure - Officium Labs - Creating A CX Marketplace That Embraces BPO And The Gig Economy 08/05/2020
Peter Ryan - Ryan Strategic Advisory - The Top 5 Most Favoured Locations For Contact Centres in 2020 07/05/2020
Alistair Niederer - Ember Group - Riding The Third Wave To A New Normal Of WAHA And Gigs 30/04/2020
Rod Jones: Lessons From The Lockdown With Mark Hillary 28/04/2020
Syamant Sandhir - Futurescape - Sustainable CX (ESG) 24/04/2020
Audrey William - Ecosystm - Apps, Personalisation, & The Customer Journey 17/04/2020
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