CX Files

CX Files

Por: Mark Hillary and Peter Ryan
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
405 episodios disponibles

Latest episodes of the podcast CX Files

Mostrando página 12 de 21

Jo Causon - ICS - Building Back With Better CX 23/09/2021
Mark Trimble - Powerland - CX And The Cloud 16/09/2021
Vidya Ravichandran - Glowtouch - Diversity And Inclusion In CX and BPO 09/09/2021
Greg Murphy - Instanda - CX And Insurance In The Cloud 02/09/2021
Gareth Richards - Help With My Visa! - Travel CX After The Pandemic 26/08/2021
Tanya Sinclair - ChargePoint - How Do We Improve The EV User Experience? 19/08/2021
Tom Doran - Bupa - WFH CX Strategy Before And After Covid 12/08/2021
Charlotte Dunsterville - Sure - Managing B2B, B2C, Sales And CX All Together! 05/08/2021
Mark Walton - Sensée - The Emergency Is Over, Time For WFH To Get Professional 29/07/2021
Richard Farrand - Conduent - Designing And Transforming For Great CX 22/07/2021
SPECIAL EDITION: Violence In South Africa 16/07/2021
Huw Davies - Ozone API - Can Open Banking Improve Bank CX? 15/07/2021
Numrah Irfan - WatServ - Building Back Better With The Cloud 08/07/2021
Lian Rowlands - Conversations By Ami - How Can We Improve ChatBots In CX? 01/07/2021
GigCX Discussion Featuring McKinsey, LiveXchange, and NewAge Products 25/06/2021
Victor Pereda - Nearsol - How To Implement A New Contact Center 17/06/2021
Alex Mead - Who Decides On Who Is Really A CX Guru? 10/06/2021
Helen Hickin - ICON Communication Centres - The Evolution Of B2B CX And Inside Sales 03/06/2021
Michele Rowan - WFH Alliance - After The Pandemic WFH Is Here To Stay 27/05/2021
Jeff Pappas - ESRP - Where Should You Locate A Contact Center? 20/05/2021
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