CX Files

CX Files

Por: Mark Hillary and Peter Ryan
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
405 episodios disponibles

Latest episodes of the podcast CX Files

Mostrando página 10 de 21

Colson Hillier - Alorica - Building CX Resilience And Innovation 30/06/2022
Stefan Freyer - Orphoz (McKinsey & Co) - Connecting A CX Vision To CX Implementation 23/06/2022
Natasha Ratanshi-Stein - Surfboard - Turning WFM For CX Into Team Planning 16/06/2022
Sara Sloman - Paythru - CX for EVs And Sustainable Transport 09/06/2022
Annelien Marcus - Clarion People - Post-Covid CX Recruitment 02/06/2022
Cathy Jooste - Atento - The Evolution Of CX Nearshoring 27/05/2022
Daniel Hay - Dow - Designing A Fantastic B2B Customer Experience 19/05/2022
Faye Joubert - iSON Xperiences - CX Partnerships After The Pandemic 12/05/2022
Nadia Pace - Coaching for Success in CX 05/05/2022
Steven Van Belleghem - The Future of Customer Loyalty And CX 28/04/2022
Paul O'Hara - Teleperformance - It's Time To Truly Value CX Partnerships 21/04/2022
Wiktor Doktór - Pro Progressio - CX And BPO In Poland And The CEE Region 14/04/2022
The Top 5 Offshore BPO Destinations In 2022 07/04/2022
Jacqui Turner - Coaching For CX Success And Leadership 31/03/2022
Ivan Kotzev - NelsonHall - CX Innovation & Transformation 25/03/2022
Mike Pipicello - GlobalStep - CX For Games And Gaming 17/03/2022
Robin Harrison - Webhelp - The Post-Covid Evolution Of CX 10/03/2022
Let's Hear It For The CX Women With Alexandra Fus And Kathia Yacaman 03/03/2022
Paula Kennedy Garcia : Trust & Safety in CX 25/02/2022
Stephen Loynd - TrendzOwl - CX And The Great Resignation 17/02/2022
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