CX Coffee Chat

Por: The Nest by Concentrix
Join us for a sip of CX wisdom – where conversations are rich, questions are simple, and insights are profound.
CX Coffee Chat: Brewing a community of CX leaders, one episode at a time.
15 episodios disponibles

Latest episodes of the podcast CX Coffee Chat

E1: Cultivating A Culturally Relevant Customer Experience at MAZA 25/03/2024
E2: Breaking Commission Barriers: Candis’s Bold Move 11/04/2024
E3: The Art of Customer Retention: Lessons from Komoot's Success 15/05/2024
E4: Breaking Boundaries in Global Hiring with WorkMotion 17/06/2024
E5: Customer Success in the Automotive Industry with Carvolution 01/08/2024
E6: From Amazon to Skyscanner: Vidya's Journey in Shaping Customer Experience 04/09/2024
E7: Boosting Efficiency in Fintech: How Nomad Leverages Data-Drive CX and Fraud Prevention 01/10/2024
E8: Empathy, AI, & Cultural Adaptability: Impress's Sales Strategies for Consistent Quality and KPIs 27/01/2025
E9: Balancing Quality & Cost: Outsourcing's True Role in Refurbed's Success Story 18/03/2025
E10: How Octopus Energy Puts Customers at the Heart of the Energy Revolution: AI, Tech & the Power of Kraken 02/04/2025
E11: Scaling Culture Without Breaking It: How Pleo Preserves Purpose in Hypergrowth 25/06/2025
E12: Copy Trading and Crowdsourced Portfolios: How dub is making Investing Accessible to Everyone 10/07/2025
E13: How Quip Disrupted a Category - and Shaped a New Wave of Innovative Products with So&So 09/09/2025
E14: Beyond Retention: Yotpo's Playbok for Customer-Centric Growth 01/10/2025
E15: The Trusted Face: How Implementation Shapes Customer Experience at Payhawk 21/10/2025
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