This week, we are resharing a fan favorite episode featuring Roni Jamesmeyer, Senior Marketing Manager at Five9. They explore how AI is reshaping healthcare through cutting-edge contact center solutions. With Five9's 20+ year evolution, from dialer software to a cloud contact center leader, Roni brings a unique perspective shaped by her own journey from traditional cabling to hosted voice. This episode dives into the rise of interactive virtual agents (IVAs) in healthcare, how AI is enhancing patient experience and satisfaction, and what it takes for healthcare organizations to meet today’s consumer-driven expectations. If you're exploring how AI fits into your customer engagement strategy, this conversation is packed with insights you won’t want to miss.
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