Customerland

Customerland

Por: mike giambattista
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
148 episodios disponibles

Latest episodes of the podcast Customerland

Sensorized Stores, Smarter Retail 06/01/2026
Retailers Can Now Sense, Predict, And Act In Real Time 16/12/2025
Smart Carts, Real Revenue 10/12/2025
How AI Loyalty Transforms Grocery And Retail 02/12/2025
If Agents Shop For Us, Who Decides What To Trust 25/11/2025
How To Escape “Good Enough” And Win On Outcomes 18/11/2025
When Loyalty Becomes Media And Data Becomes Railroads 11/11/2025
Who Owns Trust When Machines Choose 31/10/2025
If CX Is Everyone’s Job, Who Leads? 28/10/2025
Designing AI that Earns Trust and Relevance 15/10/2025
Skepticism, air cover, and the new playbook for insights teams 07/10/2025
If AI agents run retail, who keeps thinking? 30/09/2025
The Tao of Leadership: Bridging Technology and Human Creativity in the AI Revolution 24/09/2025
The $15 Billion Product Experience Challenge 16/09/2025
Personalization First: The Secret to Customer Loyalty 09/09/2025
What Happens After You Click "Buy"? 02/09/2025
Measuring What Matters in Retail Media 26/08/2025
Retention Over Acquisition: The New Subscription Paradigm 19/08/2025
Beyond the Shiny Object: How AI is Transforming Retail Operations 12/08/2025
When Empathy Burns Out: The Hidden Cost of Compassion Fatigue 05/08/2025
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