Customer Support Leaders

Customer Support Leaders

Por: Charlotte Ward
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
349 episodios disponibles

Latest episodes of the podcast Customer Support Leaders

Mostrando página 6 de 18

From The Archives: Ep 115: Support Scope with Mike Redbord 17/09/2021
225: “In Support, I Believe…” with Simone Secci 10/09/2021
224: “In Support, I Believe…” with Matt Dale 03/09/2021
223: “In Support, I Believe…” with Craig Stoss 27/08/2021
222: “In Support, I Believe…” with Ryan Klausner 20/08/2021
221: “In Support, I Believe…” with Charlotte Ward 13/08/2021
Announcing “In Support, I believe…” 06/08/2021
Throwback to Ep 109: Panel: If I Knew Then, What I Know Now…. 30/07/2021
Throwback to Ep 103: Panel: Managing Change 29/07/2021
Throwback to Ep 99: Process Improvement with Ash Rhodes 28/07/2021
Throwback to Ep 94: First 30 Days with Alyssa Percell 27/07/2021
Throwback to Ep 83: Remote Work with Ash Rhodes 26/07/2021
Throwback to Ep 79: Forecasting in Support with Matt Dale 23/07/2021
Throwback to Ep 72: Support Contributing to Revenue with Mo McKibbin 22/07/2021
Throwback to Ep 71: Support Contributing to Revenue with Mike Redbord 21/07/2021
Throwback to Ep 62: Onboarding New Hires with Ash Rhodes 20/07/2021
Throwback to Ep 56: Building Leaders in Your Team with Meredith Molloy 19/07/2021
220: Building a Team from Scratch with Matt Dale 16/07/2021
219: Building a Team from Scratch with Kat Olsheske 15/07/2021
218: Building a Team from Scratch with Adela Bodor 14/07/2021
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