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Throwback to Ep 94: First 30 Days with Alyssa Percell

Customer Support Leaders
27/07/2021 6 min
Throwback to Ep 94: First 30 Days with Alyssa Percell

Listen "Throwback to Ep 94: First 30 Days with Alyssa Percell"

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Episode Synopsis

Send us a textWeek 81 Throwback: First 30 Days in a New RoleAlyssa Percell and I start talking about ‘new to us’ roles, but unexpectedly dwell more on the plans we’re forming before we even get in the door.

More episodes of the podcast Customer Support Leaders

285: From Playbooks To Personalization: How CX Leaders Shape Customer Expectations And Outcomes; with Ty Givens 14/01/2026
284: Customer Support Leaders in 2026: Fresh Starts and More To Come; with Charlotte Ward and Alec Moloney 07/01/2026
283: From Values To Outcomes: Building A Customer Support Strategy That Works; with Conor Pendergrast 06/06/2025
282: Turning Difficult Customer Moments Into Lasting Trust; with Marc Haine 02/05/2025
281: Accuracy Beats Hype - Building Trustworthy AI With KCS; with David Kay 04/04/2025
280: Mastering Incident Management - Part 6 of 6; with Kat Gaines 07/03/2025
279: Is AI Overcooked in Support?; with Rob Dwyer 07/02/2025
278: Mastering Incident Management - Part 5 of 6; with Kat Gaines 03/01/2025
From The Archives: 56: Building Leaders in Your Team with Meredith Molloy 13/09/2024
277: Reducing Escalations Through Strategic Engineering Partnerships; with Robert Cabral 06/09/2024
Ver todos los episodios
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