Customer Support Leaders

Customer Support Leaders

Por: Charlotte Ward
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
349 episodios disponibles

Latest episodes of the podcast Customer Support Leaders

Mostrando página 15 de 18

67: Self-care in Support with Greg Skirving 05/05/2020
66: Self-care in Support with Ulrike Pitzschke 04/05/2020
65: Onboarding New Hires with Ackerman 01/05/2020
64: Onboarding New Hires with Kaylin Bailey 30/04/2020
63: Onboarding New Hires with Craig Stoss 29/04/2020
62: Onboarding New Hires with Ash Rhodes 28/04/2020
61: Onboarding New Hires with Lauren Rose Eimers 27/04/2020
60: Building Leaders in Your Team with Greg Skirving 24/04/2020
59: Building Leaders in Your Team with Ryan Klausner 23/04/2020
58: Building Leaders in Your Team with Josh Magsam 22/04/2020
57: Building Leaders in Your Team with Ash Rhodes 21/04/2020
56: Building Leaders in Your Team with Meredith Molloy 20/04/2020
55: Panel: How customer-centric are you? 17/04/2020
54: Panel: Customer communications in a crisis 10/04/2020
53: Panel: Handling layoffs like a human 03/04/2020
52: Panel: Corona-crisis check-in 27/03/2020
51: Panel: Women Leaders in Support 20/03/2020
Upcoming Specials 16/03/2020
50: Hiring in Support with Josh Magsam 13/03/2020
49: Hiring in Support with Alyssa Percell 12/03/2020
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