Customer Success Talks

Por: Real Challenges, Experts Advice
Welcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you. Our discussions tackle day-to-day CSM challenges in a practical way, ensuring value for everyone. Hosted by Bayron Toruno, a true CS enthusiast, each episode features in-depth conversations with industry experts, real-life stories, and actionable advice. Join us and be part of our community, where we grow and succeed together!
74 episodios disponibles

Latest episodes of the podcast Customer Success Talks

How to scale Customer Success: Strategies for Growth 26/11/2025
CSM Quick Lesson: Career Growth with Marija Skobe-Pille 19/11/2025
How to Speak Memorably: Communication & Presentation Skills with Bill McGowan 12/11/2025
CSM Quick Lesson: Building Loyal Relationships with Ali Cudby 05/11/2025
Strategic Customer Success: How CSMs Win Trust & Influence Action | Chad Horenfeldt 29/10/2025
CSM Quick Lesson: Boost Customer Onboarding Strategies with Donna Weber 22/10/2025
Thriving as a New Customer Success Manager in a Startup with Priscila Fletcher 15/10/2025
CSM Quick Lesson: Upselling Tactics with Jan Young 08/10/2025
Why Do NPS Surveys Make or Break Your Job? with Myriam Hirt 01/10/2025
Customer Experience vs Customer Success: How to Design a Journey That Drives Loyalty |Vaishali Dialani 17/09/2025
The Invisible Game of Negotiation: How Psychology Wins Deals with Kai-Markus Mueller 03/09/2025
(Remastered) Unlocking the Power of Voice of the Customer VoC with Andrew Marks 01/09/2025
Entrepreneurial Mindset in Customer Success with Marija Skobe-Pilley 20/08/2025
Think Like a Revenue Manager: Boosting CS with Data & Strategic Thinking | Diego Fernandez 06/08/2025
The Future of AI in Customer Success: Lessons from Vitally's CEO with Jamie Davidson 23/07/2025
AI in Customer Success: What’s Working Right Now with Kelley Turner 09/07/2025
How to Discover What Success Really Means for Your Customers with Tamara Kempf & Ayman Azmy 25/06/2025
The Power of Desired Outcomes in Customer Success with Lincoln Murphy 11/06/2025
Unlocking Customer Decisions: Behavioral Economics with Melina Palmer 28/05/2025
Ask Better, Sell Smarter: SPICED Framework with Andrea Rijna 14/05/2025
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