Driving Growth and Engagement Part2: Strategies from WNTD Founder Elizabeth Italiano

Customer Success: Pivot Your Career
10/10/2024 26 min Temporada 1 Episodio 6

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Episode Synopsis

Part2 of our conversation with Elizabeth Italiano.
In the Customer Success Pivot Your Career podcast, hosts Alex White and David Lokietz discuss customer success strategies with Elizabeth Italiano, Founder & CEO of the consulting firm, What Not To Do (WNTD) Partners.
Discussions include the impact of Gen AI, developing truly personalized customer engagements and evolving customer success into a revenue center. Elizabeth also shares her experiences and insights on go-to-market strategies, business acumen for CSMs, and the value of identifying ideal customer profiles.

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