In this episode, we’re talking to Gianna Scorsone, the GM of North America at Aircall. During our interview, Gianna shares how she built trust and accountability with her new team remotely during the pandemic, why shifting from strict, traditional sales metrics to a supportive, collaborative approach is necessary for any company that wants to be customer-obsessed, and how she’s helping shake up diversity and inclusion at a company that, before hiring her, had an all-male leadership team.Gianna's Customer Obsessed Pick: Circe by Madeline MillerAbout GiannaAs the GM and Head of North America at Aircall, Gianna empowers employees and oversees every department spanning the customer journey spectrum — from lead-gen to partnership and integrations.Gianna has a deep background in sales operations and management. Her past titles include COO at Mondo and VP of Sales Operations at Bluewolf. She serves as an advisor and mentor to leaders throughout the startup community.She also advises several startups and sits on the board of a Brooklyn-based non-profit, Read718.  

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