Customer Experience Patterns Podcast

Customer Experience Patterns Podcast

Por: Sam Stern
Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.
122 episodios disponibles

Latest episodes of the podcast Customer Experience Patterns Podcast

Mostrando página 6 de 7

Ep. 11 Delivering And Meauring Humanity In CX 12/10/2023
Happy CX Day From The CX Patterns Podcast 03/10/2023
Ep. 10 The right way to measure the customer experience 28/09/2023
Partnering To Deliver Great Customer Experiences - Loose Thread & Missing Thread 21/09/2023
Ep. 9 Great Partner Experience Enables Great Customer Experience 14/09/2023
Journey Maps Chart Paths To CX Improvement - Loose Threads / Missing Threads 07/09/2023
Ep. 8 Customer Research For Journey Mapping With Kelly Price 31/08/2023
Design Peak / End Experiences - Loose Thread / Misisng Thread 24/08/2023
Ep. 7 How To Design Experiences For the Peak / End Rule with Kelly Price 17/08/2023
Digital-First Customer Experiences: Loose Thread / Missing Thread 10/08/2023
Ep. 6: The Digital-First Customer Experience With Joe Wheeler 03/08/2023
Design Mindsets: Loose Thread, Missing Thread 27/07/2023
Ep. 5 - Three Design Mindsets Tailor Made For The New World of Work 20/07/2023
Employee Activation: Loose Thread, Missing Thread 13/07/2023
Ep. 4 CX Transformation Needs Employee Activation 06/07/2023
Agile for CX: Loose Thread, Missing Thread 30/06/2023
Ep. 3: Agile For Customer Experience 22/06/2023
Trust: Loose Threads & Missing Threads 16/06/2023
Ep. 2 How To Build Trust Through Customer Experience 08/06/2023
Build Anticipation For A Great CX: Loose Treads & Missing Threads Mini Episode 01/06/2023
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