Customer Experience Patterns Podcast

Customer Experience Patterns Podcast

Por: Sam Stern
Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.
122 episodios disponibles

Latest episodes of the podcast Customer Experience Patterns Podcast

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The State Of Customer Experience - As Profession & Business Discipline 19/09/2024
Analysis Paralysis Is Not The Only Decision-Making Problem CX Pros Face 12/09/2024
Voice Of Customer Shows You The Path - Customer Research Helps You Walk It 05/09/2024
Great CX Is Rare Because Its Hard. 29/08/2024
Humanity Is At The Heart Of Great Customer Experiences 22/08/2024
Your Current Company Culture Is A Design Constrain 15/08/2024
Why Designing AI Into CX Requires Rethinking Human-Centered Design Practices 08/08/2024
How To Address The Root Causes Of Frustrations From Waiting 01/08/2024
The Right Way To Deliver Digital-First Customer Experiences 25/07/2024
4 Ways To Build Trust With Your Customer Experience 18/07/2024
Customer-Care Is Not A Cost To Be Minimized With Stacy Sherman 11/07/2024
Define the negative space around your CX 04/07/2024
Why Your CX Team Should Craft A Mission Statement & Create A CX Toolkit 27/06/2024
Customer Experience Scores Reach A New Low 20/06/2024
What To Do When It's Hard To Do CX - Partnership & Perserverance 13/06/2024
Good Friction Is Good For Customer Experience 06/06/2024
CX Must Partner To Go Further - With Ben Geheb From VML 30/05/2024
Customer Experience Success Is As Hard As It's Ever Been With Megan Burns 23/05/2024
How CX Teams Can Help Their Customers Step Off The Hedonic Treadmill 16/05/2024
CX Scores vs. The Hedonic Treadmill With Megan Burns 09/05/2024
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