Customer Experience Patterns Podcast

Customer Experience Patterns Podcast

Por: Sam Stern
Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.
122 episodios disponibles

Latest episodes of the podcast Customer Experience Patterns Podcast

Agreements That Make Great CX Delivery Possible 08/01/2026
We're All On The Same Page | We're All Doing Different Things 18/12/2025
The Overlooked CX Superpower with Lauren Feehrer 11/12/2025
Make Bright Spots More Likely To Emerge In Your Customer Experience 04/12/2025
Making AI Actionable For Your CX - With Nico Rieul 27/11/2025
5 Things I Didn't Know About The Peak-End Rule 20/11/2025
Integrating AI Into Customer Experiences The Right Way 13/11/2025
Take Inspiration From Experience Conventions And Obligations 06/11/2025
10 Seconds Or Less To Convince Someone To Be Your Customer 30/10/2025
Creating Great Experience Ends Starts With Knowing When The Experience Ends 23/10/2025
Journey Mapping With AI Masterclass 16/10/2025
Make CX Day & Customer Service Week The Fresh Start Your CX Initiatives Need 09/10/2025
Journey Mapping Masterclass With Marion Boberg 02/10/2025
What's the matter with measurement in CX? 25/09/2025
Psychology of CX 101 Book Launch Episode with Author Mark Levy 18/09/2025
Effortless Experiences Are Forgettable & Regrettable 11/09/2025
Employee Experience & Customer Experience Hot Takes Leave Me Cold 04/09/2025
Rethinking Employee Experience Myths And Reality 28/08/2025
Why You Should Buck The Trend Of Treating Employees Poorly 14/08/2025
The Exponential CX Team: How One CX Team Increased Its Impact By 50X 07/08/2025
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