In this episode, we will discuss Customer Service Practice, which provides on-site support to customers' issues and also helps customers with domain separation. Kirsten Brandenburg is the Director of Global ServiceNow CSM Centre of Innovation at NewRocket. She focuses on Field Service Management to help customers’ issues onsite. She also contributes to the Managed Service Provider industry, which allows data separation and segregation. The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka. Key highlights of the Episode: 03:15 What is NewRocket, and what do they offer? 06:52 Extensive Disney or Starbucks experience 09:31 Key players in breaking down barriers   To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, send us an email to [email protected] omnystudio.com/listener for privacy information.

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