What happens when you’ve lived healthcare from both sides of the bedrail? In this episode, Andrew sits down with Jacob Kendall—patient, caregiver, and founder of The Smart Patient—to explore the complex, multi-dimensional realities of American healthcare. Drawing from his own journey through two open heart surgeries and years as a full-time caregiver, Jacob shares candid stories of navigating the healthcare system’s fragmented handoffs and hard choices. Together, they unpack Jacob’s “4D Health” framework, a call for clinicians and patients alike to move beyond siloed, one-size-fits-all medicine and embrace a holistic, interdisciplinary approach. The conversation ranges from the power (and pitfalls) of social media health advice to the challenges of generational change, and offers practical tips for clinicians trying to practice whole-person care—even in a world of 15-minute appointments. Whether you’re a clinician, a caregiver, or a patient, this is an episode about the simple, actionable things anyone can do to make healthcare more human.

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