On this special episode of Creating Disney Magic, Dan Cockerell, my son and former VP of the Magic Kingdom at Walt Disney World joins me to talk about how to handle a crisis. Here are four steps to keep in mind while dealing with a crisis: Safety First. Before anything else, the safety of employees, customers, and yourself comes before anything else. Deal with the Facts. During a crisis people get emotional. People speculate and gossip. You should deal only with the facts when you communicate with people. Be Empathetic. Everybody is dealing with a crisis in different ways for different reasons. Understand people are worried. Use the situation to get better. You and your organization can learn plenty from a crisis. Use it as a training opportunity. During my time as EVP of Walt Disney World, we had to shut down the parks due to hurricanes and 9/11.  During a crisis, your culture is on show for everyone to see. Your actions should match your words. What you say doesn't build a culture. Culture is built through actions.

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