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Listen "Ep#75 Role of management in making India a manufacturing hub | Chapter 4: Mastering customer loyalty for long-term success"
Episode Synopsis
In this chapter, Dr. R.C. Bhargava, talks to Satyashri Mohanty, about how Maruti focused on improving the customer’s car buying experience (pre and post purchase) to build long term customer loyalty.Previous episodes: Episode 1: https://bit.ly/VCG_Podcast_Ep65Episode 2: https://bit.ly/VCG_Podcast_Ep68Episode 3: https://bit.ly/VCG_Podcast_Ep73
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