Contact Center Show

Contact Center Show

Por: Amas Tenumah & Bob Furniss
This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers.

Your contact center mentors - Amas Tenumah & Bob Furniss
80 episodios disponibles

Latest episodes of the podcast Contact Center Show

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Don't be a statistic 13/01/2025
2024 in review 25/12/2024
Humans vs Policy 20/12/2024
Why Hybrid work is so hard to manage 07/10/2024
Is training the problem? 23/09/2024
Attrition and loneliness 18/09/2024
The future of knowledge 04/09/2024
Value of In person events 29/08/2024
Contact center leadership post covid 18/08/2024
Can AI fix the call center agent experience? 07/08/2024
Will AI Kill the contact center? 16/07/2024
The customer Happiness show 15/01/2024
What we learned this season 16/06/2023
How to Prepare for CCaaS 09/06/2023
How to Seperate the Hype from Reality with Generative AI 29/05/2023
Knowledge is the new oil, but do you know how to drill? 15/05/2023
The Contact Center CFO 24/04/2023
The Outbound Call Center 17/04/2023
Waiting for Service Interview 11/04/2023
Soft Skills do not work, your contact center needs Tough skills. 14/03/2023
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