Contact Center Show

Contact Center Show

Por: Amas Tenumah & Bob Furniss
This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers.

Your contact center mentors - Amas Tenumah & Bob Furniss
85 episodios disponibles

Latest episodes of the podcast Contact Center Show

New Year Predictions — What 2025 Got Wrong, What 2026 Gets Right 13/01/2026
HOLD — The Suffering Economy of Customer Service 05/01/2026
Empowering Sales Teams through AI 08/12/2025
Unlocking Value in Contact Centers with Brad Cleveland 21/11/2025
Stacy Sherman: Why 'Satisfied' Is the New 'Fine' And 12 Reasons That's Not Good Enough" 18/11/2025
Live from ICMI Conference - HR as a Contact Center with Bianca 11/11/2025
How Contact Centers Became the Corporate Nervous System (Live from ICMI w Daniel) 06/11/2025
Navigating Complexity in Contact Centers (live show w Luke Jamieson) 02/11/2025
Is Salesforce and CRM in trouble? 12/10/2025
The Impact of Marketing on contact center 06/10/2025
Are Contact Centers Really Profit Centers? 29/09/2025
Stuck Between AI and Customers 22/09/2025
BPO Success vs Failure 09/07/2025
Bob's new book: on to blue 16/06/2025
Why phone service won't go away 04/06/2025
Enabling frontline leaders 01/05/2025
Agentic AI vs. Human 27/04/2025
Enabling Frontline leadership 16/04/2025
What to do about NPS 31/03/2025
HP adds 15 minute mandatory hold time 16/03/2025
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