DescriptionJoin Sharon Kilmartin, Regional Director of Operations at IHG, based at the Crowne Plaza® Ravinia (Americas) and Maurice Janssen, GM of the Crowne Plaza® Budapest as they discuss Creative Problem Handling and what that looks like in their hotels.Resources: IHG Problem Handling Course ID# IHG056045Meet Your Host & Guest Host: Sharon Kilmartin has been with IHG Hotels & Resorts for over 35 years and has a wealth of experience to share. Sharon has a passion for equipping the Crowne Plaza® community of colleagues.Want to connect with Sharon? LinkedInGuest: Maurice Janssen has nearly 20 years of experience in hospitality and has worked in hotels from San Francisco to Rome to Amsterdam. Want to connect with Maurice? LinkedIn 

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