Send us a textEpisode 05: Defining the customer experience.Today, we look at the customer experience and how to define it. We run through 4 steps to help you drill down to see the customer’s journey so you can build out the full customer experience. Here is a quick run down of the steps:Step 1: Define your product.Step 2: Define your customer.Step 3: Define your interactions.Step 4: Define the feeling.So, how do you define your customers’ experience? Get the one page Customer Experience worksheet over at thepolkadotdesk.com/episode5.Hit me up on social media and join in on the conversation.Let's get ready to connect the dots!XO, HeatherSocial Links:@[email protected] Support this podcast: https://podcasters.spotify.com/pod/show/connectthedotspodcast/support This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit thepolkadotdesk.substack.comSupport the show

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