ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "96-Delivering The Unexpected"
Episode Synopsis
Great customer service begins with the decision you make each day to go that little bit beyond the expected level of service to instead deliver the unexpected. Many customers already have low expectations of service from experience in the past, so a little extra effort can payoff not only in exceeding their expectations, but dazzling them, which often pays off even more!
More episodes of the podcast Clintcast
1-Staying Motivated on a Daily Basis
15/12/2008
2-Managing Your Boss
16/12/2008
3-Daily Takeoffs
17/12/2008
4-Leadership vs Management
18/12/2008
5-"Flush ups"
19/12/2008
6-The "Ham Sandwich"
22/12/2008
7-P=S
23/12/2008
8-2009 Healthcare
24/12/2008
9-The Spirit of the Season
25/12/2008
10-Team Targets
26/12/2008
In God we trust