Today, Clint discusses Service Standards. These are devices that provide clear, concise deliverables or expectations that are required of all staff of an organization. They provide the high-level basis upon which more detail-level components can be built as the means for delivering on these standards. He provides some examples provided by a recent client visit such as ‘Communication’ which entails the various facets the organization utilizes to ensure communications between staff are productive, yet respectful. The intent is not to micro-define the ‘how’, but rather to define at a high-level the ‘what’ is expected for optimal organizational effectiveness. Listen in!

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